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Terms and Conditions

Last Revision Created January 1, 2013 reviewed and updated 12/26/2016

I. Disclaimer

The information on this Website was developed to help you make better health decisions. It is not intended to replace the advice of a doctor or other qualified health professional. URSON is not responsible for the results of your use of the Website, including, but not limited to, your choice to seek or not to seek professional medical care, or your choice to participate or not participate in any specific treatment based on the information on the Website. URSON specifically disclaims any liability for your use of the information provided to you.

II. Terms & Conditions

Purpose

The University of Rochester, as your employer, has established a health and wellness program, and has retained the University of Rochester School of Nursing’s Center for Employee Wellness as a vendor to provide certain administrative services for the program, including the services provided through this Website. Those services include a personal health assessment (“PHA”), the provision of health and wellness information that may be tailored to you based upon your PHA, or otherwise of interest to you, and referral to other providers that participate in the University’s health and wellness program that may be able to provide helpful services to you based upon the results of your PHA.

Throughout this document, the University of Rochester School of Nursing’s Center for Employee Wellness will be referred to as “the Center,” or “we” or “us.”

The Center will not share any of your personal health information with the University of Rochester in its capacity as your employer, without your express written permission in compliance with the HIPAA laws. Your use of this Website IS NOT considered to be permission for us to share such information, except as detailed in the terms and conditions.

The purpose of this Website is to provide a resource for you to understand how to better manage your health. It contains information that may help you make better health decisions but is not intended to replace the advice of your doctor. We recommend that all decisions you make about your health and wellness be a collaborative discussion with your doctor. Please read the TERMS AND CONDITIONS in full and carefully before using this Website. By using the Website, YOU AGREE TO THE TERMS AND CONDITIONS outlined here.

The University of Rochester School of Nursing Center for Employee Wellness maintains this Website, manages its content and is responsible for any policies regarding this Website, including these Terms and Conditions and the Privacy Policy. The Terms and Conditions apply only to this Website.

By using this Website you are agreeing to comply with and be bound by these Terms and Conditions. You should read and fully understand the Terms and Conditions before using this Website for the first time. We reserve the right to change the Terms and Conditions at any time. Any modifications made to the Terms and Conditions will be effective immediately upon posting on the Website. When changes are made, we will date the revision at the top of this Terms and Conditions document for your reference, and you should plan to review the Terms and Conditions from time to time. If you have questions when using the Website, reference the Terms and Conditions first and then please contact us via our website https://URwell.rochester.edu for any unresolved questions you may have.

General Terms and Conditions

The contents of this Website, including all text, graphics, images, information, and other materials ('Content'), are for informational purposes only and are intended to provide general information on a variety of healthcare and health benefits topics. The services and information provided on this Website are to educate consumers on wellness and health affecting their daily life. The Content is NOT intended in any way to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website. If you have a medical emergency, call your doctor or 911 immediately.

The University of Rochester School of Nursing Center for Employee Wellness does not operate, control, supply, recommend or endorse any specific tests, products, procedures, opinions or other information that may be mentioned on this Website. Your decision to access this Website and use any information provided on this Website is voluntary and is solely at your own risk.

Please keep in mind that this Website may contain language, graphs, or links to other websites that, while intended to convey health and wellness information, you might find sexually explicit or otherwise offensive.

Terms of Service

You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit Content. We may, in our sole discretion, terminate your access to this Website, or any portion thereof, or discontinue providing the Website, or any portion thereof.

Our operation of this Website may be interfered with by factors outside of our control, so we do not guarantee continuous, uninterrupted or secure access to the Website.

How We Will Share Your Information

By logging into the Website, you agree to provide personal medical information relevant to the program. By logging into the Website and completing the PHA, you agree that if you meet program eligibility requirements, the results of your PHA can be shared with the Healthy Living Center and the Center for Employee Wellness for the purpose of outreach and program enrollment. We may also share certain information contained in the PHA with your primary care provider if he/she is employed by the University of Rochester, and if you are eligible for programs offered by the Center for Employee Wellness. IF THESE TERMS ARE NOT ACCEPTABLE, DO NOT COMPLETE THE PHA. At any time you may contact The University of Rochester School of Nursing Center for Employee Wellness via home page https://URwell.rochester.edu (contact us).

Disclaimer

This Website and its Content are provided on an 'AS-IS' 'AS AVAILABLE' basis without warranties of any kind, either express or implied. That means that the information contained on or provided through this Website is intended for general consumer understanding and education.

Liability

THE UNIVERSITY OF ROCHESTER SCHOOL OF NURSING CENTER FOR EMPLOYEE WELLNESS EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE AND IN REGARD TO THE SERVICE, OR WITH RESPECT TO ANY INFORMATION, PRODUCT, SERVICE, MERCHANDISE OR OTHER MATERIAL PROVIDED ON OR THROUGH THE WEBSITE. WE DO NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, CORRECTNESS, TIMELINESS OR USEFULNESS OF ANY INFORMATION, PRODUCTS, SERVICES, MERCHANDISE OR OTHER MATERIAL PROVIDED THROUGH THE WEBSITE OR ON THE INTERNET GENERALLY. WE MAKE NO WARRANTY OR GUARANTEE THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

FURTHER, WE DO NOT GUARANTEE THAT THIS WEBSITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Users will not hold us or any of our affiliates, subsidiaries or parent company liable for damages including (but not limited to) loss of wages, revenue or business because of any services related to or provided by this Website. The sole and exclusive remedy for dissatisfaction with this Website will be to stop using the Website.

Privacy Policy

We have created a privacy statement to demonstrate our commitment to privacy. We are committed to honoring the privacy of the individuals who access and use this Website. Our Privacy Policy is found on our home page at https://URwell.rochester.edu. This policy explains how we collect, store, access and share personal information and protected health information.

Representations

This Website is designed for use by University of Rochester employees, and their spouses and domestic partners only. It is not intended for use by children under the age of 18, and the information should not be used by children under 18.

How to Change Your Information

To change your contact information, you can log in and update your name and contact information. If you need to correct personal health information previously submitted, you may contact us using the “contact us” link on the Website home page (https://URwell.rochester.edu)

Hyperlinks

This Website may include links to content and features provided by third parties through the internet. If hyperlinks or content from another party is used, it will be appropriately referenced. We do not warrant the accuracy or completeness of any third party content, or make any claim, representation, or warranty regarding, and accept no responsibility for, the quality, content, nature, or reliability of websites accessible by hyperlink from this Website.

Your use of third-party websites is at your own risk and subject to the terms and conditions for such websites. Any links we provide are only as a convenience, and inclusion of any link does not imply affiliation with any website or endorsement of the website, any product or service advertised on the website, or any other information contained on the Website. If you find that a link is no longer functioning or appears to have content that is inappropriate, please report it to us.

Do Not Use This Website to Report Emergencies

WE DO NOT MONITOR THE WEBSITE, OR COMMUNICATIONS YOU SEND TO US THROUGH THE WEBSITE, 24 HOURS PER DAY. THERE ARE TIMES IT IS NOT MONITORED. It is highly likely that we will not receive or be able to respond to suicidal or other emergent threats sent to us via the Website on a timely basis. This Website should NOT be used as a primary resource for emergency situations. If you are experiencing a medical emergency, please dial '911'.

We will comply with state and federal legal and regulatory reporting requirements if we deem appropriate in our sole discretion. Any calls or contacts that we receive pertaining to child abuse, elder abuse, etc. which require mandatory state reporting will be documented and referred to the proper authorities.

Questions & Contact Information

General questions, comments or complaints about this Website may be directed to us at https://URwell.rochester.edu.

III. Communications Policy

When you visit the Website, send e-mails to us, or provide your email address to us in your registration process or otherwise, that is your consent and permission for us to send you communications by email at the address(es) you use or provide. We will communicate with you by e-mail or by posting notices on this Website. By using the Website, you agree that all notices, agreements, disclosures, and other messages that we provide to you electronically satisfy any legal requirement that such communications be in writing.

By providing your phone number to us in the registration process or otherwise, you consent to allow us to contact you by phone and leave a message for you at that number. In most circumstances, the only message we would leave for you would be to ask you to contact the Center.

To opt-out of email and/or telephone notification, you can login and remove your email address and/or telephone number.

IV. Privacy Policy

Created January 1, 2013

Reviewed and updated December 26, 2016

The University of Rochester School of Nursing Center for Employee Wellness (referenced as “we” or “us” for the remainder of the document) is an employee benefit program independently administered by the School of Nursing as an exclusive vendor for Benefits Office of the University of Rochester. The University of Rochester School of Nursing Center for Employee Wellness is diligent in maintaining your privacy and keeping your personal information and health information secure. Safeguarding your privacy on our Website is one of the highest priorities for us. We understand that health is a very personal, private matter, and we want you to feel as comfortable as possible when visiting our Website and using our services. For this reason, we have created a privacy policy that informs you about the type of information we collect from the Website and how we use the gathered information.

We have privacy protections built into every aspect of our business operations, including our Web-based services. We will not sell or rent your personal information to others. We will only share information with others when it is necessary to provide services to you.

The University’s Well-U Program has contracted with the Healthy Living Center of the Center for Community Health of the University of Rochester (the “Healthy Living Center”) to provide lifestyle management programs to individuals who complete the PHA and meet the criteria for eligibility in one or more of those programs. By logging into the Website and completing the PHA, you agree that if you meet program eligibility requirements, we can share your contact information and the results of your PHA with the Healthy Living Center for the purpose of outreach and program enrollment. The Healthy Living Center may then contact you to ask whether you are interested in joining one of those programs.

In addition to the Healthy Living Center, the University has contracted with the University of Rochester School of Nursing Center for Employee Wellness (the “Center”) to provide a chronic disease program (condition management) to individuals who complete the PHA and meet the eligibility criteria for the program. By logging into the Website and completing the PHA, you agree that if you meet program eligibility requirements, we can also use the results of your PHA and your contact information for the purpose of outreach and program enrollment. We may contact you to ask whether you are interested in joining the program. We may also share certain information contained in the PHA with your primary care provider if he/she is employed by the University of Rochester, and if you are eligible for programs offered by the Center for Employee Wellness.

We reserve the right to change the provisions of this privacy policy at any time, by posting a revised privacy policy on the Website. You should read and fully understand this notice before using this Website for the first time. Any modifications made to the privacy policy will be effective immediately upon posting on the Website. Your use of the Website following the posting of such changes or revised privacy policy will constitute your acceptance of any such changes. Any time changes are made, we will date the revision at the top of this privacy policy for your reference, and you should plan to review this notice for relevant changes accordingly. If you have questions about privacy when using the Website, reference the privacy policy first and then contact us via our Website (https://URwell.rochester.edu) for any unresolved questions you may have.

What information do we collect?

Our Web servers automatically collect:

  • The domain name from which you access the Internet;
  • The Internet address of the website from which you linked to us;
  • The pages you access;
  • The date and time that you access the Website; and
  • Your browser type and version.

In order to provide you with certain services on our Website, we may at times need to collect personal information. For example, when we provide services to you on behalf of your employer, we may collect personal information about your health, benefits, and insurance. If you fail to provide requested information, your access to the features and services offered by this Website might be limited.

Collection is done both actively (information you voluntarily submit to us) and passively (see below).

Active Collection

Your Account.Creating an account is voluntary, but the Website is not accessible if you do not create a personal account. You will be required to provide your first and last name, date of birth, e-mail address, and telephone number in order to create an account. If you are a University employee, you will be required to provide your employee ID number; if you are a spouse or domestic partner of a University employee, you will be asked to provide their employee ID number

Feedback. We may also collect feedback information through the Website. This may include opinions on Website content, as well as information on Website functionality such as error messages or broken links. Submission of feedback is voluntary and non-confidential, and we do not guarantee a reply to information submitted through these feedback mechanisms.

Surveys. From time to time our Website may request information from you via surveys. Participation in these surveys is completely voluntary. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Website.

E-Mail Messages You will receive e-mails informing you that you have a message waiting in your account inbox. When you visit the Website, send e-mails to us, or provide your email address to us in your registration process or otherwise, that is your consent and permission for us to send you communications by email at the address(es) you use or provide. We will communicate with you by e-mail or by posting notices on this Website. By using the Website, you agree that all notices, agreements, disclosures, and other messages that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Telephone ContactBy providing your phone number to us in the registration process or otherwise, you consent to allow us to contact you by phone and leave a message for you at that number. In most circumstances, the only message we would leave for you would be to ask that you contact us.

Passive Collection

Cookies. A cookie is a piece of data stored on your computer's hard drive. Usage of a cookie is not linked to any personally identifiable information while on our Website. Once you close your Internet browser, the cookie simply terminates. Cookies enable us to track and target the interests of our users to enhance the experience on our Website. If you wish to reject, erase or be warned of cookies, please refer to your browser instructions or help screen to learn about these functions. If you reject the cookie, your access to certain areas of the Website might be limited.

Log Files. We use Internet protocol (IP) addresses and browser information to analyze trends, administer the Website, track usage, and gather broad demographic information for aggregate use. Your IP address is not linked to your other personally identifiable information.

How do we use information collected on this Website?

Personal information that you provide to us (such as a personal e-mail address) may be used by us in the following ways:

  • to contact you about your use of the Website or about our services;
  • to reach out to you for program enrollment if you are eligible for program participation;
  • to respond to your comments or requests;
  • to request feedback and enable us to develop and improve the Website and our services;
  • for internal purposes; and
  • for the specific purpose for which the information was provided.

We restrict access to information to those individuals in our organization who require access in order to provide products and services to you. Our employees are trained regarding their responsibility to protect your privacy, utilizing clear guidelines.

If you stop using this Website, your information is treated in the same manner as the information of current users.

What information is shared with third parties?

We share collected information with outside parties only as required by law or legal order, or to fulfill our contracted administrative duties. For example, we provide enrollment services that require transmitting collected demographic, payroll, and insurance data to your employer and applicable insurance carrier(s). Information collected will not be distributed or shared with any entity for marketing purposes or for any other purpose outside the scope of the business requirements for which we have been contracted.

Additionally, we may share aggregated information with third parties such as the Benefits Office of the University of Rochester without your authorization. Aggregated information is information about all users, or a subset of all users, which is not linked to any of your personal information and does not include information that would allow you to be individually identified. The aggregated information is used for the purpose of program planning and program evaluation.

Information about you may also be provided to the Healthy Living Center or the Center for Employee Wellness for purposes of outreach and program enrollment as discussed above.

How do links affect my privacy?

This Website may contain links to other websites. We are not responsible for the privacy practices or the content of websites linked from our Website, nor does linking to other websites indicate any endorsement of the website or the products or information provided on such websites.

When you leave our Website, please read the privacy statements of each and every website that collects personally identifiable information.

What security precautions are taken to protect my information online?

We use proven methods to maintain the security of your information during your use of our services. Highlights of our security include:

  • internal firewalls;
  • security audits and assessments;
  • Secure Socket Layers and Transport Layer Security (1024-bit keys for encryption); and
  • user-level security controls.

How long is my information maintained?

Personally identifiable information that you share with us, is stored on our database servers at an offsite location, on a secure server. We have a firewall to prevent individuals from accessing information without authorization. Data centers are physically secure and protected from unauthorized access by unauthorized persons. Physical access to the servers requires individual authorization and authentication. Information in our data centers is backed up routinely, in order to aid in the recovery of information in the event of accidental damage of information or due to a natural disaster. The backup media is stored in a physically secure storage facility. Your information will be maintained for a minimum of 7 years.

How do I access, supplement and/or amend my information?

If you have any questions regarding information you have submitted on the Website, please contact us at via our Website at https://URwell.rochester.edu. We cannot delete data submitted by you; however, upon your written request, certain information that we maintain about you can be amended.

What is your advertisement policy?

We do not accept or post advertising for commercial products or services. We do not accept additional payment for promotion of the Healthy Living Center’s programs from the University or the Healthy Living Center.

Who can I contact with questions about this Website?

General questions or comments about this Website may be directed to The School of Nursing Center for Employee Wellness Center (accessible via our homepage https://URwell.rochester.edu)